FAQs

Order Track

Orders

You can be assured that shopping with RocketSocket is safe! We’re a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

If you're missing part of your order, it's possible it could have been sent in more than one parcel, this is likely to be the case if your order is quite large.

Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel.

If you haven’t received all of your items please contact us within 14 days

Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

We're sorry to hear that you've received an incorrect or faulty item. So we can get this sorted for you, please drop us a message with the following info:

Your nameYour order numberProduct name & code (this can be found on your order confirmation email)Picture of the fault / incorrect item

Delivery&Return

Your product will be on your doorstep or in your hands within 2-5 business days.

We will ship from California.

Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further. 

If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.

Please contact support@crsttech.com first.


We will give you the delivery address in 1-2 business days and cover all shipping costs if it is a product quality issue.
If it is because the black and yellow color scheme is not to your liking, please pay for your own shipping costs.

After the returned product arrives at the warehouse, the money will be returned the same way within 24 hours.

Product

All of our products have been certified by UL, ETL, etc. and are 100% compliant with the standards.

In addition, we have purchased $3,000,000 worth of commercial insurance to cover any accidents that may occur due to product problems. Your property will be paid for.

(Of course, we have never used this insurance.)

Of course.

Contact george@crsttech.com for orders over 10 for a detailed quote.

You can also fill out the form by click here.

We offer a 2-year base warranty.

If it is caused by defective product quality, we will provide a lifetime warranty. And we will issue a relevant test report after receiving the returned product, so that you know the reason for the damage of the product.

We will offer an additional discount for orders from pro bono type venues.

Please contact info@crsttech.com before ordering.