Is it safe to order online?
You can be assured that shopping with RocketSocket is safe! We’re a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment cards online.
We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
Can i make changes to my order? (E.G. Address)
As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.
How do i know you have received my order?
Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.
How long will my order take?
Your product will be on your doorstep or in your hands within 2-5 business days.
All products are sourced from California*.
*A part of orders will be shipped from the amazon warehouse due to increased logistics costs caused by distance.
How do I ship my order back to you?
Please contact email@example.com first.
We will give you the delivery address in 1-2 business days and cover all shipping costs if it is a product quality issue.
If it is because the black and yellow color scheme is not to your liking, please pay for your own shipping costs.
How to ensure the quality of power strips?
All of our products have been certified by UL, ETL, etc. and are 100% compliant with the standards.
In addition, we have purchased $3,000,000 worth of commercial insurance to cover any accidents that may occur due to product problems. Your property will be paid for.
(Of course, we have never used this insurance.)
What is the product warranty policy?
We offer a 2-year base warranty.
If it is caused by defective product quality, we will provide a lifetime warranty. And we will issue a relevant test report after receiving the returned product, so that you know the reason for the damage of the product.