Refund policy
Returns & Refund Policy
The short version: 30-day returns from the day of delivery. No restocking fees โ no exceptions. If the problem is on us, we pay the return shipping.
Free warranty upgrade
Every CRST product includes an 18-month standard warranty. Register your unit โ free โ to extend coverage to a full 36 months.
Return scenarios
| Scenario | Return shipping | Resolution |
|---|---|---|
| Quality-related issues โ manufacturing defects, items damaged in transit, or fulfillment errors | CRST pays 100% | Full refund or free exchange |
| Standard returns โ bought by mistake, changed your mind, or personal preference | Buyer covers return shipping | Refund of the product price |
For returns due to personal reasons, the buyer is responsible for return shipping costs and any freight for replacement units. We never charge restocking fees โ no exceptions. Products should be unused and in their original packaging.
How to return
- Request an RMA. Email info@crsttech.com with your order ID. We'll issue your RMA number within 48 hours.
- Technical review. Our California-based team verifies the request and confirms return authorization within 48 hours.
- Ship it back. Pack the product securely and ship it with a trackable carrier to the return address below. Write the RMA number on the outside of the package.
- Refund or exchange. Issued after inspection, typically within 5โ7 business days of receiving your return.
Return address
CRST โ Attn: Returns
RMA # [Your RMA Number]
13200 Brooks Dr. Suite F
Baldwin Park, CA 91706
Always use a trackable shipping service, and include your RMA number on the outside of the package.
Questions?
Email info@crsttech.com with your order number โ our US-based team replies within one business day. Full returns details are also on our Returns & Warranty page.