Returns & Warranty Policy
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Full Protection
We stand by our engineering. Register your unit within 30 days of purchase to extend your coverage from 18-month to 36-month — absolutely free.
Warranty
Comprehensive coverage against manufacturing defects under professional and industrial use.
30-Day Window
Standard return period for unused products in their original industrial-grade packaging.
US Support
Direct access to our California-based technical support team. Reliable solutions from real people.
Returns & Exchanges
| Return Scenario | Freight Responsibility | Resolution |
|---|---|---|
|
Quality-Related Issues
Includes manufacturing defects, items damaged during shipping, or order fulfillment errors. |
CRST PAYS 100% | Full Refund or Free Exchange |
|
Standard Returns
Bought by mistake, changed mind, or personal preference change. |
Buyer Responsible | Total - Freight Actual shipping rates apply |
For all returns or exchanges due to personal reasons, the buyer is responsible for return shipping costs and any freight fees associated with replacement units. A restocking fee of up to 20% may be applied if products show signs of heavy installation or original packaging is missing.
Standard Operating Procedure
Request RMA
Email info@crsttech.com with your Order ID. We'll issue your RMA number within 48 hours.
Technical Review
Our California-based technicians verify your request and confirm return authorization within 48 hours.
Secure Dispatch
Securely pack your equipment and ship it using a trackable carrier to the return address below.
SOP Completion
Refunds or exchanges are issued post-inspection, typically within 5–7 business days of receiving your return.