Fast, tracked, and shipped from California.
Most in-stock orders leave our warehouse within 24 hours on business days and reach you in about 3โ7 business days โ shipped free to every one of the 48 contiguous states and Washington, D.C.
Order processing
Orders are processed Monday through Friday, excluding US holidays. In-stock orders are processed and shipped within 24 hours on business days. Orders placed on a weekend or holiday are processed the next business day.
We ship primarily from our own warehouse in Baldwin Park, California. To shorten transit, a portion of orders are fulfilled from the nearest partner (Amazon) fulfillment center instead โ either way, your tracking and delivery estimate stay the same.
During major sales events, processing can take an extra 1โ2 business days. If timing is critical, contact us first.
Shipping methods & rates
Every order ships free โ no minimum, no checkout surprise. Delivery windows below are business days after the order ships, not including processing time.
| Method | Delivery window | Cost |
|---|---|---|
| Standard | Typically 3โ7 business days | FREE โ no minimum |
| Local pickup | We'll email you when it's ready | FREE |
Free standard shipping applies to every order delivered within the 48 contiguous states and Washington, D.C. Delivery estimates aren't guarantees โ carrier delays, weather, and peak seasons can extend transit.
Where we ship
- 48 contiguous states + Washington, D.C.: our full coverage area โ standard shipping is always free.
- Street & PO box addresses: both supported for delivery.
We don't currently ship to Alaska, Hawaii, US territories, APO/FPO/DPO addresses, or internationally. If you're outside our coverage area, many CRST products are available through our Amazon storefront in your region.
Tracking your order
As soon as your order ships, we'll email a tracking link to the address on your order. Tracking can take up to 24 hours to show movement after the label is created โ that's normal.
Need it sooner? Reply to your confirmation email or reach us at info@crsttech.com with your order number and we'll pull it up.
Delays, damage & lost packages
Carrier delays
Once a package leaves our hands it's in the carrier's network. Weather, holidays, and peak volume can add time. If tracking hasn't updated in 5+ business days, contact us and we'll open a trace.
Damaged in transit
Inspect your order on arrival. If the product arrived damaged, email us within 48 hours of delivery with a photo of the item and the box. We'll send a free replacement โ no need to ship the damaged unit back first.
Lost or stolen
If tracking shows delivered but you don't have the package, check with neighbors and your building, then contact us within 7 days. We'll work with the carrier to locate it or make it right.
Address changes & failed delivery
Double-check your shipping address at checkout โ we can't redirect a package after it ships. If you spot a mistake, contact us immediately; if the order hasn't shipped yet we'll fix it.
If a package is returned to us as undeliverable (wrong or incomplete address, unclaimed at a pickup point), we'll reach out to arrange reshipment. Reshipment costs for address errors are the customer's responsibility.
Sales tax
Sales tax is calculated at checkout based on your shipping address and applicable state and local rates. Tax-exempt or reseller orders should be placed through our For Business team with documentation on file.
Question about an order?
Our US-based team replies within one business day. Have your order number handy and we'll sort it fast.