How can we help?
Frequently asked.
When will my order ship?Orders & shipping+
In-stock orders ship from our California warehouse within 24 hours on business days and typically arrive in 3โ7 business days. Some orders ship from the nearest Amazon warehouse to reduce transit time.
Can I track my order?Orders & shipping+
Yes โ you'll get a tracking link by email as soon as your order ships. You can also paste any tracking number into 17track.net, or check order status in your account. Contact us with your order number if you need it sooner.
Where do you ship from?Orders & shipping+
Our primary warehouse is in Baldwin Park, California. A portion of orders ship from the nearest Amazon fulfillment center for faster delivery.
What certifications do CRST strips carry?Certification & safety+
Depending on the model: ETL Listed, UL 1363 (power strips), UL 1449 (surge protection), and SGS. The exact marks are on each product's spec table.
How do I get certification documentation?Certification & safety+
Each certified model's page lists its certifying body and the standards it is listed to. Documentation is issued on request โ contact us with the SKU. A Certificate of Insurance (COI) is available the same way for procurement files.
What does the warranty cover?Warranty & returns+
Every product includes an 18-month standard warranty against defects. Register for free to extend it to 36 months. Defective units are covered, including return shipping.
How do returns work?Warranty & returns+
We offer a 30-day money-back guarantee. If a defect is on us, we cover return shipping. Start a return from the contact form or by phone.
Do you offer volume pricing for bulk orders?Business orders+
Yes. For larger quantities, request a quote and our team will price it by hand. Email info@crsttech.com with the models and quantities you need.
Can you provide a COI and W-9?Business orders+
Yes โ procurement documents including a Certificate of Insurance, W-9, spec sheets, and line cards are available on request. Contact us with what your team needs on file.
Warranty program
- Every CRST product includes an 18-month warranty as standard.
- Register your product (free) to extend coverage to a full 36 months.
- Backed by $3,000,000 product-liability insurance.
Returns & shipping
- 30-day money-back guarantee.
- We cover return shipping on manufacturing defects โ no arguments.
- Orders ship from our California warehouse within 24 hours on business days.
- Free shipping, no minimum.
Need certification details or a COI?
Each certified model's page lists its certifying body and the standards it is listed to. Certification documentation and Certificates of Insurance are issued on request โ just ask.
Still need a hand?
Talk to a human
MonโFri, 9amโ5pm PT ยท West Covina, CA. US-based team, real replies.